0. PURPOSE AND ACCEPTANCE
This notice regulates the use of the website www.airenatural.com (hereinafter, THE WEBSITE), owned by MARIA DEL MAR MOLINA SEGURA (hereinafter, THE OWNER OF THE WEBSITE).
Browsing the website of THE OWNER OF THE WEBSITE grants you the status of user and implies full and unreserved acceptance of each and every one of the provisions included in this Legal Notice, which may be subject to modification.
The user agrees to make correct use of the website in accordance with the law, good faith, public order, traffic practices and this Legal Notice. The user will be liable to THE OWNER OF THE WEBSITE or to third parties for any damages that may be caused as a result of non-compliance with this obligation.
1. CONDITIONS OF ACCESS AND USE
The website and its services are freely accessible and free of charge. However, THE OWNER OF THE WEBSITE makes the use of some of the services offered on its website subject to the prior completion of the corresponding form.
The user guarantees the authenticity and currency of all data provided to THE OWNER OF THE WEBSITE and will be solely responsible for any false or inaccurate statements made.
The user expressly agrees to make appropriate use of the contents and services of THE OWNER OF THE WEBSITE and not to use them for, among others:
a) Disseminate content that is criminal, violent, pornographic, racist, xenophobic, offensive, in support of terrorism or, in general, contrary to the law or public order.
b) Introduce computer viruses into the network or carry out actions that may alter, damage, interrupt or generate errors or damage to electronic documents, data or physical and logical systems of THE OWNER OF THE WEBSITE or third parties; as well as hindering other users' access to the website and its services by massively consuming the computing resources through which THE OWNER OF THE WEBSITE provides its services.
c) Attempting to access the email accounts of other users or restricted areas of the computer systems of THE OWNER OF THE WEBSITE or third parties and, where applicable, extracting information.
d) Violating intellectual or industrial property rights, as well as violating the confidentiality of information belonging to THE OWNER OF THE WEBSITE or third parties.
e) Impersonate another user, public authorities, or a third party.
f) Reproduce, copy, distribute, make available, or otherwise publicly communicate, transform, or modify the content, unless authorized by the owner of the corresponding rights or legally permitted.
g) Collect data for advertising purposes and send advertising of any kind and communications for sales purposes or other commercial purposes without prior request or consent.
Users accessing this website may view the contents and, where appropriate, make authorized private copies provided that the reproduced elements are not subsequently transferred to third parties, nor installed on servers connected to networks, nor are they subject to any type of exploitation.
The distribution, modification, transfer or public communication of the contents and any other act that has not been expressly authorized by the owner of the exploitation rights are prohibited.
The establishment of a hyperlink does not imply in any case the existence of relations between THE OWNER OF THE WEBSITE and the owner of the website on which it is established, nor the acceptance or approval by THE OWNER OF THE WEBSITE of its contents or services. Those who intend to establish a hyperlink must first request written authorization from THE OWNER OF THE WEBSITE. In any case, the hyperlink will only allow access to the home page of our website. You must also refrain from making false, inaccurate, or incorrect statements or indications about THE OWNER OF THE WEBSITE, or from including illegal content that is contrary to good customs and public order.
THE OWNER OF THE WEBSITE is not responsible for the use that each user makes of the materials made available on this website or for any actions they take based on them.
2. DISCLAIMER OF WARRANTIES AND LIABILITY
The content of this website is of a general nature and is for informational purposes only. Access to all content, its completeness, correctness, validity or timeliness, or its suitability or usefulness for a specific purpose are not fully guaranteed.
THE OWNER OF THE WEBSITE excludes, to the extent permitted by law, any liability for damages of any kind arising from:
a) The impossibility of accessing the website or the lack of veracity, accuracy, completeness and/or timeliness of the contents, as well as the existence of vices and defects of all kinds in the contents transmitted, disseminated, stored, made available or accessed through the website or the services offered.
b) The presence of viruses or other elements in the contents that may cause alterations to computer systems, electronic documents or user data.
c) Failure to comply with the law, good faith, public order, traffic practices, and this legal notice as a result of incorrect use of the website. In particular, and by way of example, THE OWNER OF THE WEBSITE is not responsible for the actions of third parties that violate intellectual and industrial property rights, trade secrets, rights to honor, personal and family privacy, and one's own image, as well as regulations regarding unfair competition and illegal advertising.
Likewise, THE OWNER OF THE WEBSITE declines any responsibility for information found outside this website and not directly managed by our webmaster. The links appearing on this website are intended solely to inform the user of the existence of other sources that may expand the content offered by this website. THE OWNER OF THE WEBSITE does not guarantee or assume responsibility for the operation or accessibility of the linked sites; nor does it suggest, invite, or recommend visiting them, and therefore will not be responsible for the results obtained. THE OWNER OF THE WEBSITE is not responsible for the establishment of hyperlinks by third parties. ORDER AND PRICE
Users can place all their orders from the website: www.airenatural.com.
Each User declares that they have full capacity to use credit cards and that they have sufficient funds to cover all costs resulting from the purchase of products through www.airenatural.com.
By pressing the "Pay" button during the purchasing process, The User declares that he or she fully and unreservedly accepts all of these General Conditions of Sale.
The data recorded by THE OWNER OF THE WEBSITE constitutes proof of the transactions made between THE OWNER OF THE WEBSITE and the Users.
THE OWNER OF THE WEBSITE will confirm your order by sending an email.
The prices of our products include all taxes, but do not include shipping costs. shipping.
THE OWNER OF THE WEBSITE reserves the right to modify its prices at any time. Products will be invoiced at the rates in effect at the time of order registration.
The Electronic Commerce Law 34/2002 states that any purchase made and confirmed online must be accepted once it has been sent.
Why did PayPal charge me €1 when confirming the order?
When a customer makes a payment for the first time on PayPal and does so using a credit card, PayPal charges A temporary charge to verify that the card has funds. This charge is usually active for only 24 hours, and the customer usually doesn't even see it unless they have online access. If the charge hasn't been returned after 24 hours, please contact your bank, Visa, or Mastercard directly.
4. AVAILABILITY
If a product is unavailable after the order has been placed, resulting in a delay of more than 10 days in the order leaving our facilities, the User will be informed by email or other means of the lack of stock and will be offered the option to continue with the rest of the order or cancel it, with a refund of the amounts paid.
Following this request, the speed of the refund to the customer's bank account will depend on the type of bank card and the conditions of each bank. These deadlines are again specified in the "Return Policy" clause.
In the case of special offers, the maximum number of products per order and person may be limited.
5. PAYMENT METHODS
You can purchase at www.airenatural.com in the following ways:
CREDIT OR DEBIT CARD:
You can pay 100% securely with a credit or debit card.
SECURE PAYMENT
VERIFED_BY_VISA
We use the CAIXABANK "La Caixa" payment gateway.
If payment by card is denied, the order will be automatically cancelled and the customer will be informed of this cancellation.
In these cases, the shipment will not be made to the customer until we receive approval from said entity. If the transaction turns out to be fraudulent, the corresponding authorities will be notified.
PAY PAL:
You can make your payments with your Paypal account or pay by card through the Paypal payment platform.
This payment method carries a 4% surcharge for administration fees.
BANK TRANSFER:
You can make your payment by bank transfer or deposit into the account:
CAIXABANK "La Caixa"
Account number / IBAN: ES65 2100 1876 5801 0054 7734
Branch / BIC / SWIFT code: CAIXESBXXXX
Once the transfer is confirmed, the shipment will be managed.
CONS REFUND:
Payment is made to the transport company staff who delivers the order.
For orders under €99, a €4.95 handling fee will be charged.
For orders over €99.01, a 5% handling fee will be charged.
When the characteristics of the order or the payment method so advise, payment approval will be requested from the credit card issuer.
The original invoice includes delivery costs and VAT.
6. SHIPPING COSTS
Shipping costs will be the buyer's responsibility.
SPAIN (PENINSULA) €4.95. Shipped with Tipsa. For orders over €59 within the peninsula (Spain), shipping is free.
PORTUGAL €6.95. Shipped with Tipsa. For orders over €130 to Portugal, shipping is free.
BALEARIC ISLANDS €8. Shipped with Tipsa. For orders over €130 to the Balearic Islands, shipping is free.
CANARY ISLANDS, CEUTA, AND MELILLA
IMPORTANT: WE DO NOT SHIP TO THE CANARY ISLANDS, CEUTA, AND MELILLA
EUROPE 24€: Germany, Belgium, Croatia, Denmark, Spain, France, Ireland, Latvia, Luxembourg, Netherlands, Sweden, Bulgaria, Slovakia, Estonia, Greece, Malta, Poland, Czech Republic, Austria, Cyprus, Slovenia, Finland, Hungary, Italy, Lithuania, Portugal and Romania. For orders over €450 for Europe, shipping is free.
UNITED STATES, SOUTH AMERICA, AND COUNTRIES NON-EU €30
For orders over €500 for the United States and South America, shipping is free.
Expenses, procedures, and other requests required by customs or authorities in the destination countries will be the responsibility of the buyer. The return of the order by the transport company due to failure to meet customs obligations or expenses will not entitle the user to a refund of the amount paid.
For all other destinations, please contact ayuda@airenatural.com.
Airenatural.com will ask the User to choose the delivery location, specifying their home address, office, or center where they want the product delivered. In order to facilitate delivery, some instructions may be given to the carrier, but this does not imply any obligation on the part of the carrier to modify its established routes or schedules. This does not imply any obligation on the part of the carrier to contact the customer by telephone.
We do not ship to PO Boxes.
7. DELIVERY TIME
The order takes between 24/48 hours from the time it is delivered to the carrier, provided that there is someone available to receive the delivery at the indicated delivery address. However, weather conditions, special seasons (especially Christmas and Easter), local and regional holidays, or other reasons of force majeure (strikes, riots, etc.) may extend this period. Orders are shipped as quickly as possible. This period may be extended for some products, occasionally, due to stock shortages, special offers, or causes beyond the control of airenatural.com.
For shipments to the Balearic Islands, the delivery time is subject to delivery services and maritime conditions. They may vary between 48 and 96 hours from delivery to the carrier.
For shipments to Europe, the delivery time depends on the delivery and customs services of each country. These may vary between 5 and 7 days.
For shipments to the United States and South America, the delivery time depends on the delivery and customs services of each country. These may vary between 15 and 30 days.
Expenses, procedures, and other requests required by customs or authorities in the destination countries will be the responsibility of the buyer. The return of the order by the transport company due to failure to comply with customs obligations or expenses will not entitle you to a refund of the amount paid.
Airenatural.com will inform the customer of the departure of the order from the distribution warehouse by sending an email or SMS.
Each delivery is considered made from the moment the product is made available to the customer by the carrier (shipped status), as confirmed by the control system used by the carrier. It is the recipient's responsibility to check the order at the time of delivery and then make any justified reservations or complaints. They also have the right to refuse the package if it has been opened or if it shows obvious signs of damage.
Reservations and complaints should be directed to cosmeticsmarmolina.com by email at ayuda@airenatural.com.
8. RETURN POLICY
EASY RETURN WITHIN 30 DAYS.
All products sold may be returned within 30 days from the date of delivery.
The provisions of the Spanish Retail Trade Law require that the return of a product be guaranteed within 15 days. We have extended the return period to 30 days.
The user must first indicate their intention by email.
The owner of the website will respond by email with precise instructions for returning the product.
Shipping and/or shipping costs incurred by the shipment and return will be borne by the customer.
The refund to the customer's account as a result of this return will be made within 7 days of receipt of the goods by THE OWNER OF THE WEBSITE.
The return cannot be made under any circumstances if the products supplied have been clearly used, opened or unsealed.
The products must imperatively be returned properly protected, in their original packaging, in perfect condition (not damaged or soiled by the customer). They will be sent to the location specified by THE OWNER OF THE WEBSITE in the specific instructions for returning the product sent by email.
In the event that the return is not accepted by the supplier because it is understood that the product to be returned has been used, these products will remain in the distribution warehouse to be collected by the customer, for a period not exceeding thirty days from their return.
Packages that do not include any attached element that allows the sender to be identified (order number, name, address, etc.) may not be returned.
The costs and risks associated with the return of the product will be borne by the sender, who must send them securely and with the necessary guarantees so that the returned merchandise arrives in perfect condition.
Returns generated for reasons attributable to customs or international authorities will be the responsibility of the buyer and will not give rise to any claim against Airenatural.com.
The return of the products will result in a refund equal to the purchase price of the returned product(s). The refund does not include shipping costs and/or fees corresponding to the chosen payment method.
Anyone who returns their product will receive an email informing them of the amount of their refund.
The user can contact THE OWNER OF THE WEBSITE at the email address
ayuda@airenatural.com.
9. WARRANTY
THE OWNER OF THE WEBSITE cannot be held liable for non-performance of the contract concluded in the event of a stock shortage or unavailability of the product, force majeure, disruption or total or partial strike, in particular, of postal services and means of transport and/or communications, flood or fire.
In the event of a dispute, the member shall contact www.airenatural.com as a priority to seek an amicable solution.
The Courts of Girona have exclusive jurisdiction. Any dispute arising regarding its validity, interpretation, or execution shall be submitted to the Courts of Girona, to which exclusive jurisdiction is expressly assigned.
10. MODIFICATION OF THE GENERAL CONDITIONS OF SALE
THE OWNER OF THE WEBSITE reserves the right to modify the general conditions of sale without prior notice, and may change, delete, or add content and services provided through the website, as well as the way in which they are presented or located on its servers.
11. PRIVACY POLICY
When we need to obtain information from you, we will always ask you to expressly provide it to us voluntarily.
The data collected through the data collection forms on the website or other means will be incorporated into a personal data file duly registered in the General Data Protection Registry of the Spanish Data Protection Agency, for which MARIA DEL MAR MOLINA SEGURA is responsible.
This entity will process the data confidentially and exclusively for the purpose of offering the requested services, with all the legal and security guarantees imposed by Organic Law 15/1999, of December 13, on the Protection of Personal Data, Royal Decree 1720/2007, of December 21, and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce.
MARIA DEL MAR MOLINA SEGURA undertakes not to transfer, sell, or share the data with third parties without your express approval.
Likewise, MARIA DEL MAR MOLINA SEGURA will cancel or rectify the data when they are inaccurate, incomplete, or no longer necessary or relevant for their purpose, in accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data.
The user may revoke the consent given and exercise the rights of access, rectification, cancellation, and opposition by contacting the registered office of MARIA DEL MAR MOLINA SEGURA, located at Plaça Josep Pla i Casadevall, 10 Local 5 Baixos 17001 GIRONA, SPAIN, duly identifying themselves and clearly indicating the specific right being exercised.
MARIA DEL MAR MOLINA SEGURA adopts the corresponding security levels required by the aforementioned Organic Law 15/1999 and other applicable regulations. However, it assumes no liability for damages arising from alterations that third parties may cause to the user's computer systems, electronic documents, or files.
MARIA DEL MAR MOLINA SEGURA may use cookies when providing services on the website. Cookies are physical files containing personal information stored on the user's device. The user has the option of configuring their browser to prevent the creation of cookies or to warn them of them.
If you choose to leave our website via links to websites not belonging to our entity, MARIA DEL MAR MOLINA SEGURA will not be responsible for the privacy policies of said websites or for the cookies they may store on the user's computer.
Our email policy focuses on sending only communications that you have requested to receive.
To formalize an order, it is necessary to collect the National ID (D.N.I. or N.I.F.) of the person placing the order. This information will only be used for the purpose of managing the order and issuing the invoice, and will not be disclosed to third parties.
If you prefer not to receive these messages by email, we will offer you, through ayuda@airenatural.com, the possibility of exercising your right to cancel and opt out of receiving these messages, in accordance with the provisions of Title III, Article 22 of Law 34/2002 on Information Society Services and Electronic Commerce.
12. PROCEDURE IN THE EVENT OF ILLEGAL ACTIVITIES
In the event that any user or third party considers that there are facts or circumstances that reveal the illegal nature of the use of any content and/or the performance of any activity on the web pages included or accessible through the website, they must send a notification to THE OWNER OF THE WEBSITE, duly identifying themselves, specifying the alleged infractions and expressly declaring, under their own responsibility, that the information provided in the notification is accurate. For any legal matter concerning the website of THE OWNER OF THE WEBSITE, Spanish law shall apply, and the Courts and Tribunals of GIRONA (Spain) shall have jurisdiction.
13. PUBLICATIONS
The administrative information provided through the website does not replace the legal publication of laws, regulations, plans, general provisions and acts that must be formally published in the official gazettes of public administrations, which constitute the only instrument that attests to their authenticity and content. The information available on this website should be understood as a guide and has no legal validity.