Shipping costs will be borne by the buyer.
SPAIN (MAINLAND) €4.95. Shipped with Tipsa. For orders over €59 within mainland Spain, shipping is free.
PORTUGAL €6.95. Shipped with Tipsa. For orders over €130 to Portugal, shipping is free.
BALEARIC ISLANDS €8. Shipped with Tipsa. For orders over €130 to the Balearic Islands, shipping is free.
CANARY ISLANDS, CEUTA AND MELILLA
IMPORTANT: WE DO NOT SHIP TO THE CANARY ISLANDS, CEUTA OR MELILLA.
EUROPE €24: Germany, Belgium, Croatia, Denmark, Spain, France, Ireland, Latvia, Luxembourg, Netherlands, Sweden, Bulgaria, Slovakia, Estonia, Greece, Malta, Poland, Czech Republic, Austria, Cyprus, Slovenia, Finland, Hungary, Italy, Lithuania, Portugal, and Romania. For orders over €450 to Europe, shipping is free.
UNITED STATES, SOUTH AMERICA AND NON-EU COUNTRIES €30
For orders over €500 to the United States and South America, shipping is free.
Costs, procedures, and other requests required by customs or authorities in the destination countries will be the responsibility of the buyer. If the order is returned by the transport company for not fulfilling customs obligations or costs, no refund will be given.
For all other destinations, please consult ayuda@airenatural.com.
Airenatural.com will ask the User to specify the delivery location, indicating their home, office, or center where they want the product delivered. To facilitate delivery, instructions may be provided to the carrier, but this does not imply any obligation for the carrier to change routes or schedules. Nor does it imply that the carrier is obliged to contact the customer by phone.
We do not ship to P.O. Boxes.
DELIVERY TIME
Orders take between 24/48 hours from the time they are handed over to the carrier, provided that someone is available to receive the delivery at the indicated address. However, weather conditions, peak seasons (especially Christmas and Easter), local or regional holidays, or other force majeure reasons (strikes, riots, etc.) may extend this time.
Orders are shipped as soon as possible, but this period may be extended for certain products due to stock outages, special offers, or circumstances beyond the control of airenatural.com.
For shipments to the Balearic Islands, the delivery time depends on delivery services and maritime conditions. It may vary between 48/96 hours from the time of handover to the carrier.
For shipments to Europe, delivery time depends on delivery services and customs procedures in each country. It may vary between 5/7 days.
For shipments to the United States and South America, delivery time depends on delivery services and customs procedures in each country. It may vary between 15/30 days.
Costs, procedures, and other requests required by customs or authorities in the destination countries will be the responsibility of the buyer. If the order is returned by the transport company for not fulfilling customs obligations or costs, no refund will be given.
Airenatural.com will inform the customer of the order's dispatch from the distribution warehouse by sending an email or SMS.
Each delivery is considered complete once the product is made available to the customer by the carrier (shipped status), as confirmed by the carrier's control system. It is the recipient’s responsibility to check the order upon delivery and make any justified claims or complaints, including refusing the package if it has been opened or shows obvious signs of damage.
Claims and complaints must be addressed to cosmeticsmarmolina.com by email at ayuda@airenatural.com.